Book a Service or Repair

Already an AWC customer? Schedule a maintenance visit or repair with our in-house technical team — genuine parts, factory-trained technicians, and a transparent quote before any chargeable work goes ahead.

Request a Service

What Kind of Service Do You Need?

Scheduled Maintenance

Regular servicing to keep your machine running at its best and catch small issues before they become costly ones.

Breakdown & Repair

Machine down? Our technicians diagnose and repair the issue fast, minimising downtime on your line.

Parts Replacement

Genuine replacement parts, sourced and fitted by technicians who know your machine inside and out.

Warranty Service

Still under warranty? We'll carry out the service in line with your machine's warranty terms.

How Booking a Service Works

Submit Your Request

Tell us the machine, the issue, and your preferred site — takes a couple of minutes.

We Confirm the Details

Our technical team reviews your request and confirms scope and timing with you.

Technician Scheduled

We book a technician for an on-site visit, or arrange a workshop drop-off — whichever suits your machine and your site.

Serviced & Back Running

Diagnosis, a transparent quote if needed, then the work's done and your line is back up.

What We Service

Whether you bought from us, rent from us or run another brand, our technicians can keep your line running.

Every machine we have supplied Purchased or rented, we know it inside and out.
Most major packaging machinery brands Not sure if we can help? Just ask.
On-site across Melbourne, Sydney and Brisbane We come to your facility.
Or bring it into one of our workshops Whichever suits your machine and your site.

Request a Service

Why Choose AWC for Service

Factory-Trained Technicians

Our in-house technical team knows packaging machinery inside and out.

Genuine Parts

Genuine replacement parts, sourced and fitted by our own technicians.

Transparent Quotes

You will know the cost before any chargeable work goes ahead.

On-Site or Workshop

We come to you, or you bring the machine to one of our workshops.

Local Service Teams

Teams based in Melbourne, Sydney and Brisbane.

We Service Most Brands

Machines we have supplied, plus most major packaging machinery brands.

Service Teams in Melbourne, Sydney and Brisbane

What Happens During Your Service

A Full Diagnosis

We inspect your machine and identify exactly what's needed before any work begins.

A Transparent Quote

If parts or labour are chargeable, you'll know the cost upfront — no surprises.

Genuine Parts & Workmanship

Every repair uses genuine parts and is carried out by trained AWC technicians.

Ready to Request a Service?

Tell us about your machine and the issue — our technical team will confirm scope and timing.

Service FAQs

In most cases, yes — our technicians service most major packaging machinery brands, not just machines we've supplied. Let us know your machine's make and model and we'll confirm.

If your machine is still within its warranty period, we'll carry out the service in line with those terms. Tell us your purchase date and we'll check what's covered.

Most servicing and repairs can be done on-site at your facility. For some jobs, a workshop visit is quicker — we'll recommend the best option when we confirm your booking.

We service on-site across Melbourne, Sydney, and Brisbane, with workshop drop-off also available at those locations.

It depends on the machine and the issue — we'll always confirm a clear quote before any chargeable work goes ahead.

Yes — scheduled maintenance is one of the most common reasons customers book with us. Regular servicing catches small issues before they turn into breakdowns.